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We appreciate the trust you place in Natural Sales, LLC - owner of bobbarefootbest.com, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, last updated on August 11, 2007, describes the information we collect and how we use it.
Information We Collect
We may collect contact and financial information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order on our web site
- Return an item
- Inquire about our services
- Receive a gift package
- Create an account at bobbarefootbest.com
We may also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies and Pixel Tags for further information.
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Using Information We Collect
At www.bobbarefootbest.com, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Identify your product and service preferences
- Customize our communications to you
- Improve our merchandise selection and customer service
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Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Natural Sales, LLC.
We do not share your information with outside commercial sources except as described in this privacy policy. We do not give, trade or sell your personal information, email address or any personal identification information with any other marketers, retailers or associates.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
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Your Choices
From time to time we may send promotional emails to our users. These messages will contain information on new music that we may offer. We respect your right to choose not to receive these emails. Upon checkout, you will have the option of opting-in to this service. You will receive an email from us that will verify your wishes. Simply follow the instructions in this email to be added to our promotional email list.
We may from time to time send strictly critical service updates about our site (for ex. if our site is down). You may not opt-out of receiving these emails. We also will respond to emails and postal mail sent to us. You may not opt-out of receiving our responses. We will honor your wishes as to how you would like us to respond.
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Cookies and Pixel Tags
Cookies:
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you. We do not tie personally identifiable information to our cookies.
For example, we use cookies to:
- Remember what items are in your shopping cart
- Recognize you when you return to our web site
- Enable you to use express checkout, if you have created an account at bobbarefootbest.com
- Study how our customers navigate through our web site and which products they request in search engine inquiries
We use session ID cookies and persistent cookies.
Session Cookies:
- We use session cookies to make it easier for you to navigate our site
- A session cookie helps keep track of items that you put into your shopping cart
- A session ID cookie expires when you close you browse
Persistent Cookies:
- A persistent cookie remains on your hard drive for an extended period of time
- You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
- We set a persistent cookie to store your passwords, so you don’t have to enter it more than once.
- Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site
This privacy statement covers the use of cookies by Natural Sales, LLC at bobbarefootbest.com only and does not cover the use of cookies by any third parties.
If you set your browser to refuse cookies, please call us at 1-800-627-9818 to place your order.
Log Files:
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We link this automatically-collected data to personally identifiable information, in such that we record your IP address. IP addresses would be used to assist us in investigating a case of fraud (IE: someone attempting to use stolen credit cards).
We may use a third-party tracking service that uses cookies and log files, called HitsLink by Net Applications, to track non-personally identifiable information about visitors to our site in the aggregate who uses these other online tools to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than www.bobbarefootbest.com .
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How We Use Email
When you provide us your email address, we may send you emails necessary to confirm and process your order, respond to a request, or to provide customer service. For example, after you place an order at www.bobbarefootbest.com, you will receive an email confirmation. Recipients of our Email Gift Certificates will receive an email notifying them of the gift and instructing them how to redeem it . This is a one-time email to the gift recipient and their email will not be used again unless they place an order on our website.
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Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of bobbarefootbest.com and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
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Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above, or through our online contact form. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
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Security
We maintain the data that you provide us, along with a record of your purchases, in a secure database. It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase on our Web site, your transactional information is transmitted in a safe, encrypted format. We encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
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Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
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Policy Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our home page.
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Questions or Comments?
For questions, comments or assistance, we invite you to contact us.
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